A VoIP dialer is a free, open-source software that supports Voice over Internet Protocol (VoIP) on Windows, macOS, and Linux. It is designed for speed and native integration of VoIP features, offering basic functionalities such as making and receiving calls, along with call transfer and voicemail capabilities.
On the other hand, an outbound call center makes outgoing calls to customers. Sales teams use outbound centers to reach potential clients and promote products, while companies also use them for surveys and market research.
A predictive dialer is a powerful tool for streamlining phone operations for your service team. It simplifies access to IVR functions and acts as a real-time agent, allowing quick customer information entry and one-click callbacks.
An inbound call center focuses on handling incoming client calls, providing customer service and support. In contrast, outbound call centers initiate calls to customers, while contact centers manage client interactions across multiple channels, not just phone calls.
With Avyukta Intellicall's Cloud Contact Center, telephony controls seamlessly integrate into your CRM, enhancing sales, marketing, customer service, support, and ticket management processes. Agents and supervisors are equipped with comprehensive customer data and history, enabling them to deliver an exceptional customer experience with each inbound or outbound interaction.
A GSM Gateway, or VoIP GSM Gateway, is a device equipped with multiple SIM cards from various wireless networks. It enables routing of calls or sending/receiving texts from fixed devices to mobile ones by establishing mobile-to-mobile call or data connections